Customer Services & Returns

We want you to be completely happy with your purchase. If you have any questions or need to make a return, we're here to help.

Returns Policy

We accept returns within 14 days of purchase. Items must be unused and in their original packaging.

Damaged Items

If your item has arrived damaged, please contact us within 14 days of receipt. To process your claim, we require:

A photograph of the damaged item
A photograph of the original packaging

Without these, we may be unable to process your return or refund.

How to Return

Contact us to request a return authorisation.
For damaged items, attach photographs of the damage and original packaging to your message.
Pack your item securely.
Send it back to us using a tracked service.
We will process your refund within 5–7 business days of receiving your return.

Frequently Asked Questions

Can I exchange an item?
Yes! Please contact us and we'll arrange an exchange where possible.

Who pays for return postage?
Customers are responsible for return postage costs unless the item is faulty or was sent in error.

When will I receive my refund?
Refunds are processed within 5–7 business days of us receiving your return. You'll receive a confirmation email once processed.

What if my item is faulty?
Please contact us immediately with photographs and we will resolve this as a priority.